Returns & Exchanges
At CATEGORY, we stand behind our electronics with a straightforward 30-day return policy to ensure you are completely satisfied with your technology. If your device isn't the perfect fit, we offer hassle-free returns and exchanges on all original equipment.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Factory reset your device to remove personal data and pack it securely in its original packaging with all included cables, manuals, and accessories.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and use the provided tracking number to monitor your return's progress to our inspection center.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing